Return & Exchange Policy and Procedure
Unless otherwise specified in the item listing on our website, the receipt or packing slip, or in the following terms, Digital Concept, Inc. will only accept products for exchange or refund within 30 days of the original purchase date if they comply with all of the company policies outlined below.
To qualify for return, all products require a Return Authorization Number (RA) prior to being returned. Product(s) must be 100% complete, in the same condition as when sold, and in the original packaging as provided by the manufacturer. All packing materials, manuals, blank warranty cards and other accessories and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer’s original packaging. All returns will be inspected and products found to be non-conforming will be rejected or subject to a restocking fee at the sole discretion of Digital Concept.
Non-Qualified Returns and Restocking Charges
Returns not meeting company policy guidelines are not included in Digital Concept’s return policy and, if returned, will be rejected or subject to a restocking fee of up to 25% at the sole discretion of Digital Concept.
All returned products will be thoroughly inspected to determine if all eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in or denial of processing your return. If a non-conforming product is accepted for return, Digital Concept reserves the right to charge a restocking fee of up to 25% at our sole discretion. Return processing may take up to 5 business days from the time your product is received.
- Products must be in the original manufacturer’s packaging and shipped securely.
- Products must be complete with all standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.
- Product serial number, or any similar identification numbers, must match the serial number on the package or invoice (Digital Concept maintains serial number tracking).
- Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.
Return Authorization Number
Returns will not be accepted without a valid Return Authorization Number (RA). If you require one, kindly contact Customer Service at 1-888-586-3671. Unless otherwise specified in the item listing on our website or in our Return Policy, you must request a Return Authorization Number (RA) within 30 days of the original purchase date. RA numbers expire after 30 days, but we encourage you to return the product as soon as possible. Any return we receive without a valid RA number will be documented and rejected or subject to a restocking charge at the sole discretion of Digital Concept.
For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Digital Concept shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse, will be paid by the customer and are non-refundable. At our discretion, Digital Concept may reimburse shipping charges related to the return or exchange of defective products inside Canada only.
In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging and prepare a detailed summary of our determination as to why the return was denied. The product(s) will be deemed not eligible for return and will be returned to you. At our sole discretion, if Digital Concept decides to accept a non-qualified item for return, a restocking fee of up to 25% will be assessed.